What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Dropbox won't authenticate when using Safari on Mac.

    Asked by Carly0826 on January 15, 2015 at 05:51 PM

    My dropbox says that jot form has been given access but it still won't authenticate on this end when I press the authentic button?  Help!

    dropbox authenticate
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    JotForm Support

    Answered by BDAVID on January 15, 2015 at 06:48 PM

    I just tried it and it is working, what browser are you using? It might be related to browser issues, you could clear browsers cache, or try in another browser, we recommend using  Google Chrome and FireFox. Let us know what happens.

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    Answered by Carly0826 on January 15, 2015 at 07:02 PM

    Hi I am using safari on my mac.  should I try another? 

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    JotForm Support

    Answered by BDAVID on January 15, 2015 at 07:19 PM

    Please do, I just tried it in a browser emulator using mac and safari, it did not work, I will report this to our second level.

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    Answered by Carly0826 on January 15, 2015 at 07:27 PM

    Google Chrome worked.  thank you!

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    Answered by Shadae on January 15, 2015 at 08:24 PM

    Hi Carly0826,

    On behalf of my colleague, you are most welcome. Thank you, you for informing us that you were able to perform the task in another browser.

    As stated the issue regarding it not working in Safari has been passed on the our second level support.

    Any update on the issue will be posted on this thread.

    Thank you.

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    JotForm Support

    Answered by paulsimpson on March 12, 2015 at 04:34 PM

    The dropbox integration on Safari bug has now been fixed. Thanks for reporting it

    Paul