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    New Google reCaptcha no simplified at all.

    Asked by GregFoster on January 16, 2015 at 01:52 PM

    Jotform now supports the new Google reCaptcha however it doesn't seem to work as advertised.

    The user is supposed to simply click the "I'm not a Robot" check-box and that's it, but when the user selects the check-box a field pops up with the old style captcha (a series of fairly garbled letters they have to fill in).

    Am I missing something, or is the new Google reCaptcha support not really supporting the new features?


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    Answered by Carina on January 16, 2015 at 03:07 PM

    I tested and could replicate the same situation on several browsers.

    I will forward this to our developers so they can analyse better the situation. They will contact you via this thread once they have an update on this situation.

    If you need further assistance please let us know as we're here to help.



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    JotForm Support

    Answered by TitusN on January 21, 2015 at 09:41 AM


    That only happens because Google is still collecting metrics on the validity of your interaction with the form - that is  - checking whether you are human. 

    Google Recaptcha uses a sophisticated risk analysis engine which is responsible for increasing or reducing the challenge - https://www.google.com/recaptcha/intro/index.html

    Unfortunately - all we can do is avail the service for your form - the engines that pop out the old captchas are hosted by Google. 

    The second or third try should be easier - I expect. 

    Let us know. 



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    Answered by lastfrontierheli on January 23, 2015 at 04:15 PM

    Hi thanks for the response.

    When you say "the second or third try should be easier" do you mean the user would have to fill out the same form several times before the noCaptcha would actually work as advertised?

    If so that doesn't seem even close to a better solution?

  • Profile Image

    Answered by Carina on January 23, 2015 at 05:31 PM

    The next 2/3 times the user solves the reCAPTCHA, not necessarily on your form. Here is how it works:

    1.  You are asked to solve a reCAPTCHA image the first time.

    2.  The response to the evaluation of the text string entered by you, is cached in your browser’s cookies.

    3. The next time you visit the page, or any page which requires you to pass reCAPTCHA, the information from these cookies is used to identify whether you have passed the test before.

    4.  If cookies are deleted we need to start all over.

    You can find more details here.
    Maybe in the beginning it can be more difficult but hopefully with time the process might get smoother.
    Let us know if we can assist you further.