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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    User not redirected on multi page form

    Asked by mebarry on January 17, 2015 at 03:23 PM

    I had a user tell me that she kept getting redirected to this page http://submit.jotformpro.com/submit/50144743599967/ when hitting submit on the first page of a multi page form.  She said she was using Firefox and also tried on IE with the same result.

    Page URL:
    http://form.jotformpro.com/form/50144743599967?

    same and first page href
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    JotForm Support

    Answered by BDAVID on January 17, 2015 at 08:18 PM

    I just tried it in Chrome, FireFox and IE, and I was correctly redirected:

    Could you please let us know if this is still happening? 

    We would appreciate if you could provide us as much details as you can, in order to reproduce the issue,  like the browser version, OS, etc. 

    It might be due to browsers cache issue, I would recommend you to clear your browsers cache.

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    Answered by mebarry on January 18, 2015 at 10:00 AM

    it only happened to 1 user out of about 36.  She tried about 8 times or so and kept getting the same issue.  I have provided you with the only information she shared with me.  I will let you know if it happens again.

    Thank you.

  • Profile Image

    Answered by Shadae on January 18, 2015 at 10:39 AM

    Hi mebarry,

    Thank you for that information. Please inform us if a user encounters this issue once again.

    If they do, providing us with the browser version and the OS being used will be helpful in having this issue resolved.

    Thank you.