User not redirected on multi page form

  • mebarry
    Asked on January 17, 2015 at 3:23 PM

    I had a user tell me that she kept getting redirected to this page http://submit.jotformpro.com/submit/50144743599967/ when hitting submit on the first page of a multi page form.  She said she was using Firefox and also tried on IE with the same result.

    Page URL: http://form.jotformpro.com/form/50144743599967?
  • David JotForm Support Manager
    Replied on January 17, 2015 at 8:18 PM

    I just tried it in Chrome, FireFox and IE, and I was correctly redirected:

    User not redirected on multi page form Image 1 Screenshot 20

    Could you please let us know if this is still happening? 

    We would appreciate if you could provide us as much details as you can, in order to reproduce the issue,  like the browser version, OS, etc. 

    It might be due to browsers cache issue, I would recommend you to clear your browsers cache.

  • mebarry
    Replied on January 18, 2015 at 10:00 AM

    it only happened to 1 user out of about 36.  She tried about 8 times or so and kept getting the same issue.  I have provided you with the only information she shared with me.  I will let you know if it happens again.

    Thank you.