- mebarryAsked on January 17, 2015 at 03:23 PM
I had a user tell me that she kept getting redirected to this page http://submit.jotformpro.com/submit/50144743599967/ when hitting submit on the first page of a multi page form. She said she was using Firefox and also tried on IE with the same result.
- JotForm SupportBDAVIDAnswered on January 17, 2015 at 08:18 PM
I just tried it in Chrome, FireFox and IE, and I was correctly redirected:
Could you please let us know if this is still happening?
We would appreciate if you could provide us as much details as you can, in order to reproduce the issue, like the browser version, OS, etc.
It might be due to browsers cache issue, I would recommend you to clear your browsers cache.
- mebarryAnswered on January 18, 2015 at 10:00 AM
it only happened to 1 user out of about 36. She tried about 8 times or so and kept getting the same issue. I have provided you with the only information she shared with me. I will let you know if it happens again.
- ShadaeAnswered on January 18, 2015 at 10:39 AM
Thank you for that information. Please inform us if a user encounters this issue once again.
If they do, providing us with the browser version and the OS being used will be helpful in having this issue resolved.