What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I renew my subscription?

    Asked by gmiii on October 10, 2011 at 06:47 PM

    Hello, according to my account settings, I was to be billed again on Sept 28th, however, I can not find the option to cover my next payment, and it is well beyond the 28th of September.

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    Answered by yasinco on October 10, 2011 at 06:48 PM

    It should auto charge you, unless you caneled.

    ~Yasin

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    JotForm Support

    Answered by NeilVicente on October 10, 2011 at 06:57 PM

    Andrew,

    Your subscription was cancelled last September 2, but for some reason, it did not automatically downgrade upon its expiration date which is on September 28th.

    I have now manually downgraded your account to free so you can re-subscribe and manage the options for payment. Please go to this page to upgrade your account again to Premium.

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    Answered by gmiii on October 10, 2011 at 09:10 PM

    ty for the replies, and the help.

    Yes, I cancelled my subscription, as I will again.  I simply do not like the idea of auto payments.  The addition of a One Time Payment option would be quite nice.

    I use my PayPal to pay for everything I do online.  And I run strictly off donations from my web community.  As such, there is never a real guarantee that the funds will be available for automatic payments.  Hence, I cancel the auto pay after each payment.

    A One Time Payment option would be grand.

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    JotForm Support

    Answered by liyam on October 10, 2011 at 10:12 PM

    We will inform our administrators of this request, gmiii.

    If you have other questions or concerns, please let us know.

    Thanks.

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    Answered by yasinco on October 10, 2011 at 10:13 PM

    I think to have the 1 time payment when needed is a good feature,

    ~Yasin