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  • Profile Image

    I changed the notification email address but submissions are still send to old email address.

    Asked by Harrison  on January 19, 2015 at 02:54 AM

    Hi there,

     

    the forms that I have setup are sending emails to "default" email address. That email address is for a different business. I thought I added the new email address properly when I created the forms. But when a submission is made it is still directing it to the default email address.

     

    How do I change that? So new forms are sent to the new business address.

     

    Thanks

    HR

    email notification email Emails different thanks new forms
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 19, 2015 at 06:37 AM

    Hello Harrison,

    What is your JotForm account username or the email address you have used in your account profile. I am unable to find any details with your email address jerichoinusa@hotmail.com.

    Alternatively, you can also let us know your form URL or the web page URL where you have embedded your form and we will take a look. 

    If you want to change the email address on which you want to receive submission emails, you should actually change the "Recipient Email" address of your form's notification email alert. The following guide should help you:  http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications 

    We will wait for your response.

    Thank you!