My email does not seem to get notifications

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    michael751
    Asked on January 19, 2015 at 07:10 AM

    Hi 

     

    I have this forum : http://form.jotformpro.com/form/50171752492959

     

    I can not understand why the thanks page and email does not work .

     

    Thanks

    Tzvika

  • Profile Image
    Ben
    Answered on January 19, 2015 at 09:32 AM

    Hi Tzivka,

    We will help you resolve this issue regarding the email here, but could you please open a new thread in regards to the thank you page so that we can assist you with that as well?

    I ask this because we can only assist with one issue per thread.

    Now, in regards to emails, I took a look at the email logs and I see that all of them are sent to your email address:

    [2015-01-19 07:42:54] Submission #297480573434325821 Form #50182610928958 SENT to tzv****m****@****tas*****m from noreply@jotform.com via AMAZONSES
    [2015-01-19 07:32:01] Submission #297479920434600204 Form #50171752492959 SENT to tzv****m****@****tas*****m from noreply@jotform.com via AMAZONSES
    [2015-01-19 07:30:53] Submission #297479853434594516 Form #50171752492959 SENT to tzv****m****@****tas*****m from noreply@jotform.com via AMAZONSES
    [2015-01-19 07:30:18] Submission #297479817434500806 Form #50171752492959 SENT to tzv****m****@****tas*****m from noreply@jotform.com via AMAZONSES
    [2015-01-19 07:29:05] Submission #297479745434477834 Form #50171752492959 SENT to tzv****m****@****tas*****m from noreply@jotform.com via AMAZONSES
    [2015-01-19 07:28:16] Submission #297479696434860442 Form #50171752492959 SENT to tzv****m****@****tas*****m from noreply@jotform.com via AMAZONSES
    [2015-01-19 07:26:39] Submission #297479599434542464 Form #50171752492959 SENT to tzv****m****@****tas*****m from noreply@jotform.com via AMAZONSES

    This means that our servers were able to send the emails and that there was no error returned afterwards, otherwise it would say that it failed.

    As this is the case, I would like to ask you to check your spam, bulk and trash folders in both your webmail account and all email clients that you use to check the email as each of them could have moved them to their own folders.

    Do let us know how it goes.

    Best Regards,
    Ben