Not all of my forms are sending data to DropBox

  • Profile Image
    treasureonthewall
    Asked on January 19, 2015 at 08:38 AM

    only one of my forms are being sync with drop box when new customers submit on our website

  • Profile Image
    Ben
    Answered on January 19, 2015 at 10:01 AM

    Hi,

    Only the jotform that you have integrated with DropBox will send the data to it. Do note that in order for other jotforms to send their data to DropBox as well you would need to make the same integration in each of them as well.

    You can see how to do that here: Upload to Dropbox with JotForm

    Do let us know if you have any further questions.

    Best Regards,
    Ben

  • Profile Image
    treasureonthewall
    Answered on January 19, 2015 at 11:33 AM

    i only have one form that works why are the other forms not uploading to drop box ?

  • Profile Image
    Ben
    Answered on January 19, 2015 at 12:03 PM

    Hi,

    Can you please tell us if the others have been integrated to DropBox as well?

    If so, which jotform works, so that we know which ones to test?

    Best Regards,
    Ben

  • Profile Image
    treasureonthewall
    Answered on January 19, 2015 at 12:08 PM

    upload from treasure on the wall works the others dont the one i need working that doesnt work is gift voucher redemption

  • Profile Image
    Ben
    Answered on January 19, 2015 at 12:13 PM

    Hi,

    Can you please try and see if it is working now?

    I have just made 2 test submissions. One without an image and the other with it. Can you please check and let us know if they were successfully delivered to your DropBox?

    Best Regards,
    Ben

  • Profile Image
    treasureonthewall
    Answered on January 19, 2015 at 12:29 PM

    thank you

     

     they work now i just checked also. what was wrong with them ?

  • Profile Image
    Ben
    Answered on January 19, 2015 at 12:55 PM

    Hi,

    That is great to hear.

    I had noticed that there was a space right before the end of the folder (the folder slash "/").

    "Folder /"

    Our system had tried to send it there, while the DropBox system had removed the space ("Folder/"), causing the folder to seem as not existing.

    Do let us know if you have any further questions and we would be happy to assist.

    Best Regards,
    Ben