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    Could not type in Recipient E-mail box of Notification Email

    Asked by 1thomh1 on January 19, 2015 at 02:27 PM

    It does not let me type in the Recipient Email box, it just gives me a dropdown box of fields from the form.. I want to use the email the client specified in the form, but also add our CRM system into the email..

    Also, will this create two emails, or one with both names in the to field?

    Thanks,

    Thom



    This is a re-post of a comment on Send Notifications to Multiple Recipients

    Emails recipient crm recipient email
  • Profile Image
    JotForm Support

    Answered by jonathan on January 19, 2015 at 02:54 PM

    Hi Thom,

    I believe you were using the Autoresponder E-mail instead of the Notification E-mail.

    Please add a Notification Email instead

     

    and you should be able to type in the Recipient E-mail box

     

    Let us know if there is more we can assist you with.

    Thanks.

  • Profile Image

    Answered by 1thomh1 on January 20, 2015 at 04:42 AM

    Hi,

    I need the Recipient email to pull from the email inputted in the form, along with our CRM's email (Always the same ) CC'd into the email so that it will allocate it against their account.

     

    We use Really Simple Systems (RSS) Could there perhaps be an integration there?

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    JotForm Support

    Answered by ashwin_d on January 20, 2015 at 07:00 AM

     

    Hello Thom,

    Well in that case you should add one auto-responder email alert and one notification email alert. 

    Auto-responder email alert should be added to send the submission emails to the email address which users input in form. The following guide should help you:  http://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    Notification email alert should be added to send submission emails to the CRM's email address which is fixed. The following guide should help you on how to add email alert:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Please be noted that if you do not want to add an auto-responder email alert and still want to send email to the email address which user input, it is still possible. You should find the field name of the email field of your form and then add it in the "Recipient email" of email alert. Please check the screenshot below:

     

    The following guide should help you on how to find the field names:  http://www.jotform.com/help/146-How-to-find-Field-IDs-Names 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 20, 2015 at 07:03 AM

    Hello Thom,

    I am not sure if I have understood your second question "We use Really Simple Systems (RSS) Could there perhaps be an integration there?"

    I would suggest you to please explain your question a bit more in detail and we will surely help you. As we want to keep one question per thread, please create a new thread and then explain your question in new thread:  http://www.jotform.com/answers/answer.php? 

    Thank you!