What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I made a jotform and after the form is filled out I put in an email forward to but it is not working at intended.

    Asked by anthonycoffee on January 19, 2015 at 05:56 PM

    I created the account with anthony@fxbandits.com but the form is for someone which should go to info@maxcommusa.com and it is not. What am I doing wrong I know it is probably something silly.

    Page URL:
    www.maxcommusa.com

    JotForm email forward and email
  • Profile Image
    JotForm Support

    Answered by BDAVID on January 19, 2015 at 06:21 PM

    I see the submission failed to arrive, there is a problem with the SMTP of your email service provider. Please contact with your email provider and request them to add JotMail's IP Addresses to their whitelist.

    If the problem still persist, you can use Mandrill to Send Emails From Your Own Email Address.

    Meanwhile, you can try setting up another notification using "noreply@jotform.com" as the Sender E-mail. Hope this helps you, let us know if you need more help.