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Anna LeAsked on March 18, 2023 at 4:53 PM
Hello, it has said that my account is suspended, I’ve been using it for over a year and I’m not sure what’s going on.
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Rhina JotForm SupportReplied on March 18, 2023 at 9:59 PM
Hi Anna,
Thanks for reaching out to Jotform Support. I could not pull up an account with your email address anna.le13@icloud.com. Can I ask for the email address you are logging in to?
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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Anna LeReplied on March 18, 2023 at 10:17 PM
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Rhina JotForm SupportReplied on March 18, 2023 at 11:28 PM
Hi Anna,
Thanks for getting back to us. It seems that your account has been suspended for possible clickbait. Before we can lift the suspension we would need to delete the form Avon Nails which is the affected form.
Let us know if there's anything else we can help you with.
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Anna LeReplied on March 18, 2023 at 11:35 PM
Yes go ahead!
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Rhina JotForm SupportReplied on March 19, 2023 at 1:40 AM
Hi Anna,
Thanks for getting back to us. I'll need a bit more time for us to check on this and we'll get back to you shortly.
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Anna LeReplied on March 19, 2023 at 9:41 AM
Thank you
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Cecile JotForm SupportReplied on March 19, 2023 at 9:54 AM
Hello Anna,
Thanks for waiting. We've reinstated your account.
Reach out again if you need any more help.
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Anna LeReplied on March 19, 2023 at 9:56 AM
Hello, my lash extensions consent form is no longer there… why is that?
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Eleph_MReplied on March 19, 2023 at 11:28 AM
Hi Anna,
Thanks for getting back to us. I checked your account and I can see a single form named Eyelash Extension Consent Form. Is this the form that you're looking for? If so, you may click the hyperlinked text on the form name to view the form.
Let us know if you need more help.
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Rhina JotForm SupportReplied on March 19, 2023 at 5:12 PM
Hi Anna,
Thanks for patiently waiting. I have forwarded your account to our review team and we have reinstated your account.
Let us know if there's anything else we can help you with.