How to I get my account un-suspended?
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Anna LeAsked on March 18, 2023 at 04:53 PM
Hello, it has said that my account is suspended, I’ve been using it for over a year and I’m not sure what’s going on.
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RhinaAnswered on March 18, 2023 at 09:59 PMJotform Support
Hi Anna,
Thanks for reaching out to Jotform Support. I could not pull up an account with your email address anna.le13@icloud.com. Can I ask for the email address you are logging in to?
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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Anna LeAnswered on March 18, 2023 at 10:17 PM
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RhinaAnswered on March 18, 2023 at 11:28 PMJotform Support
Hi Anna,
Thanks for getting back to us. It seems that your account has been suspended for possible clickbait. Before we can lift the suspension we would need to delete the form Avon Nails which is the affected form.
Let us know if there's anything else we can help you with.
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Anna LeAnswered on March 18, 2023 at 11:35 PM
Yes go ahead!
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RhinaAnswered on March 19, 2023 at 01:40 AMJotform Support
Hi Anna,
Thanks for getting back to us. I'll need a bit more time for us to check on this and we'll get back to you shortly.
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Anna LeAnswered on March 19, 2023 at 09:41 AM
Thank you
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CecileAnswered on March 19, 2023 at 09:54 AMJotform Support
Hello Anna,
Thanks for waiting. We've reinstated your account.
Reach out again if you need any more help.
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Anna LeAnswered on March 19, 2023 at 09:56 AM
Hello, my lash extensions consent form is no longer there… why is that?
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Eleph MorreAnswered on March 19, 2023 at 11:28 AMJotform Support
Hi Anna,
Thanks for getting back to us. I checked your account and I can see a single form named Eyelash Extension Consent Form. Is this the form that you're looking for? If so, you may click the hyperlinked text on the form name to view the form.
Let us know if you need more help.
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RhinaAnswered on March 19, 2023 at 05:12 PMJotform Support
Hi Anna,
Thanks for patiently waiting. I have forwarded your account to our review team and we have reinstated your account.
Let us know if there's anything else we can help you with.
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