How to lift suspension on the account

WintersAshley
Asked on March 18, 2023 at 07:09 PM

Hello,
I was in the process of creating a form and my account was disabled. I am not able to login, please advise.
The account I was using was quotes@takeatripwithash.com i would like to continue to use that account.
Rhina

Jotform Support

Answered on March 19, 2023 at 02:58 AM

Hi WintersAshley,
Thanks for reaching out to Jotform Support. When I checked the account, it seems that your CC authorization form is asking for credit card details which is not allowed according to Jotforms Terms of use. Before we can reactivate the account, we would need to delete the affected fields. Please get back to us if you agree with deleting the fields so we can delete the affected fields and reactivate the account.
As soon as we hear back from you, we can move forward with a solution.
WintersAshley
Answered on March 19, 2023 at 04:44 PM

I agree. you can remove the fields
Rhina

Jotform Support

Answered on March 19, 2023 at 06:05 PM

Hi Winters_Ashley,
Thanks for getting back to us. I have deleted the affected fields and lifted the suspension on your account. Let us know if there's anything else we can help you with.
WintersAshley
Answered on March 19, 2023 at 07:30 PM

thank you
WintersAshley
Answered on March 19, 2023 at 08:13 PM

My account is still not active.
Mary

Jotform Support

Answered on March 20, 2023 at 01:19 AM

Hi WintersAshley,
I went ahead and reinstated your account.
Let us know if you have any other questions.

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