Setting Custom First Payment Cost for Sell Subscription payment type

  • Lise Poulsen
    Asked on March 18, 2023 at 10:05 PM

    I have also not seen the custom first payment field for Strip. Where did it go, and how can I now set a one time payment with a user-defined amount?

    Page URL: https://www.jotform.com/help/444-how-to-setup-a-one-time-payment-subscription/
  • Jeric JotForm Support
    Replied on March 19, 2023 at 5:31 AM

    Hi Lise,

    Thanks for reaching out to Jotform Support. You should enable Set Custom First Payment Cost to see the field. Can you provide the the Form URL in question so we can check it out? Here's the guide to locate the form URL.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.


  • lepoulsen
    Replied on March 19, 2023 at 12:11 PM

    So, after a Chat session, I learned that the custom first payment is only available with Stripe, not Stripe Checkout.

    Thank you, that answered my question.

  • Jeric JotForm Support
    Replied on March 19, 2023 at 2:52 PM

    Hi Lise,

    I'm glad to hear you got the answer.

    Reach out again if you need any other help.