Letters get cut off when a PDF file is downloaded causing words to be splitted up

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    jakehenneman
    Asked on January 20, 2015 at 03:49 PM

    We are getting words cut off on our forms. As far as I know, this began happening today.

     

    Thanks,

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    Ben
    Answered on January 20, 2015 at 05:07 PM

    Can you please tell us if this is a PDF of submission or an email that got the letters cut off and what is the submission ID and the jotform that we could go and check this out on?

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    jakehenneman
    Answered on January 20, 2015 at 05:37 PM

    Yes, this is a PDF of a form submission. I go to my Submissions, then Get PDF.

    Submissions: Custom Web Design Proposal

    http://www.jotform.com/submissions/41823597454968

     

    - Jake

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    Ben
    Answered on January 20, 2015 at 06:53 PM

    I see what you mean Jake.

    Could you please try editing the form and adding this HTML tag into the text right before the word that you would like to move to the next line:

    <wbr>

    This is element that says that you would like to have a break in line there, if it is needed to be made - which should set the text to break where you like it instead of in the middle of the word.

    If that works then we could add the CSS code to the jotform to break the words on spaces only and not to break the letters - which if above works, should work as well.

    This is the CSS that I meant:

    input, textarea {
        word-break: normal;
        word-wrap: break-word;
    }

    You can add the second code to your jotform following these steps: Inject Custom CSS Codes

    Do let us know how it goes.

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    jakehenneman
    Answered on January 21, 2015 at 10:09 AM

    That didn't seem to work either. I don't know how this suddenly just changed. We haven't seen this problem until very recently.

    - Jake

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    Carina
    Answered on January 21, 2015 at 11:23 AM

    I cloned the form and could replicate the same situation. I removed the text-area fields and added them again with the same result:

    Removed the image file and the submit button but it still breaks words.
    I forwarded this situation to our developers so they can analyse better this situation.

    If you need further assistance please let us know as we're here to help.

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    jakehenneman
    Answered on January 22, 2015 at 10:42 AM

    Thanks for looking into this! I look forward to your response as right now I have to output the PDF then go in and hard return to get it to look right.

    - Jake

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    Carina
    Answered on January 22, 2015 at 11:51 AM

    I'm sorry for the trouble this situation is causing you. The ticket was already assigned to a developer and it is considered as priority. 

    Unfortunately I cannot give you an ETA but as soon as we have news we will contact you. 

    Let us know if we can assist you further.  

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    alp_deniz
    Answered on February 03, 2015 at 09:50 AM

    Hello,

    Apologies for the problem. It should be permanently fixed now.

    Thank you for notification

    Kind regards