What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do my folders get deleted now and again when I log out?

    Asked by coldbath on October 11, 2011 at 11:02 AM

    Its the second time this has happened. My folders just get deleted and I get recreate them all!

    Please help!

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    JotForm Support

    Answered by liyam on October 11, 2011 at 03:04 PM

    Sorry to learn about this, coldbath.

    Were you able to notice the "Working ..." loading animation at the bottom right of the page after you have transfered your forms in a folder?  If it's not showing, can you try clearing your browser's cache just in case some files in your browser did not load up properly?