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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not working across various platforms.

    Asked by stalvinateresa on January 20, 2015 at 11:51 PM

    Hi

    Form seems to work successfully on Ubuntu Firefox desktop and Chrome Android device.  Not working correctly on iphone 8.1.1 or Android Firefox 34.0.1. 

    http://www.newcitytheatre.com.au

    Tips please?

    Thanks

    Page URL:
    www.newcitytheatre.com.au

    forms not working Android mobile browser
  • Profile Image
    JotForm Support

    Answered by jonathan on January 21, 2015 at 07:14 AM

    Hi,

    Can you please tell us also what exactly was not working when using the mentioned browsers?

    So far, I could only test it on Iphone 6 IOS8 as I lack the device browsers that you mentioned.

    It was working fine on the device browser I have test.

     

     

    If you can share to us more details (a screenshot will greatly help) on the issue, we will do our best to test and find a resolution if there is an issue.

    Thanks.

     

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    Answered by Stalvinateresa on January 21, 2015 at 09:59 PM

    Hi, thank you for the reply. I can view the front page of the form but the next button is not working and so I can not step through and complete the form. Another colleague was only able to view the below on their phone.

    Someone else has tried on a work computer, I think Explorer was used. 

     

     

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    JotForm Support

    Answered by jonathan on January 22, 2015 at 06:50 AM

    I was able to see the issue when viewing it on desktop browser.

    It seems it was having script conflict within the website page.

    I suggest you re-embed the form using its Iframe embed code instead.

    User guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This should resolve the script conflict.

    Please let us know if this did not make any difference and if issue remains.

    Thanks.

     

  • Profile Image

    Answered by stalvinateresa on January 22, 2015 at 10:39 PM

    Thanks, the iframe embed code seems to work just fine. :)

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    JotForm Support

    Answered by jonathan on January 23, 2015 at 07:50 AM

    Thank you for letting us know all is good now.

    Contact us anytime should your require again assistance on JotForm.