Forms not working across various platforms.

  • Profile Image
    stalvinateresa
    Asked on January 20, 2015 at 11:51 PM

    Hi

    Form seems to work successfully on Ubuntu Firefox desktop and Chrome Android device.  Not working correctly on iphone 8.1.1 or Android Firefox 34.0.1. 

    http://www.newcitytheatre.com.au

    Tips please?

    Thanks

  • Profile Image
    jonathan
    Answered on January 21, 2015 at 07:14 AM

    Hi,

    Can you please tell us also what exactly was not working when using the mentioned browsers?

    So far, I could only test it on Iphone 6 IOS8 as I lack the device browsers that you mentioned.

    It was working fine on the device browser I have test.

     

     

    If you can share to us more details (a screenshot will greatly help) on the issue, we will do our best to test and find a resolution if there is an issue.

    Thanks.

     

  • Profile Image
    Stalvinateresa
    Answered on January 21, 2015 at 09:59 PM

    Hi, thank you for the reply. I can view the front page of the form but the next button is not working and so I can not step through and complete the form. Another colleague was only able to view the below on their phone.

    Someone else has tried on a work computer, I think Explorer was used. 

     

     

  • Profile Image
    jonathan
    Answered on January 22, 2015 at 06:50 AM

    I was able to see the issue when viewing it on desktop browser.

    It seems it was having script conflict within the website page.

    I suggest you re-embed the form using its Iframe embed code instead.

    User guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This should resolve the script conflict.

    Please let us know if this did not make any difference and if issue remains.

    Thanks.

     

  • Profile Image
    stalvinateresa
    Answered on January 22, 2015 at 10:39 PM

    Thanks, the iframe embed code seems to work just fine. :)

  • Profile Image
    jonathan
    Answered on January 23, 2015 at 07:50 AM

    Thank you for letting us know all is good now.

    Contact us anytime should your require again assistance on JotForm.