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stalvinateresaAsked on January 20, 2015 at 11:51 PM
Hi
Form seems to work successfully on Ubuntu Firefox desktop and Chrome Android device. Not working correctly on iphone 8.1.1 or Android Firefox 34.0.1.
http://www.newcitytheatre.com.au
Tips please?
Thanks
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jonathanReplied on January 21, 2015 at 7:14 AM
Hi,
Can you please tell us also what exactly was not working when using the mentioned browsers?
So far, I could only test it on Iphone 6 IOS8 as I lack the device browsers that you mentioned.
It was working fine on the device browser I have test.
If you can share to us more details (a screenshot will greatly help) on the issue, we will do our best to test and find a resolution if there is an issue.
Thanks.
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StalvinateresaReplied on January 21, 2015 at 9:59 PM
Hi, thank you for the reply. I can view the front page of the form but the next button is not working and so I can not step through and complete the form. Another colleague was only able to view the below on their phone.
Someone else has tried on a work computer, I think Explorer was used.
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jonathanReplied on January 22, 2015 at 6:50 AM
I was able to see the issue when viewing it on desktop browser.
It seems it was having script conflict within the website page.
I suggest you re-embed the form using its Iframe embed code instead.
User guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
This should resolve the script conflict.
Please let us know if this did not make any difference and if issue remains.
Thanks.
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stalvinateresaReplied on January 22, 2015 at 10:39 PM
Thanks, the iframe embed code seems to work just fine. :)
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jonathanReplied on January 23, 2015 at 7:50 AM
Thank you for letting us know all is good now.
Contact us anytime should your require again assistance on JotForm.