I can't get into my account or reset my password

  • Profile Image
    Elizabeth Rice
    Asked on October 11, 2011 at 12:28 PM



    I am trying to access my account "norcalgmat" with the email elizabeth.rice@kaplan.com and I am unable to do so.  I have tried to reset my password and that is not working either.   I need to cancel my payment/account as I no longer work for the company to which the account was tied.  Can someone please help me with this? 

    My phone number is also 510 282 7820.  I will no longer have access to the email above after friday.  My personal email is rice.elizabeth@gmail.com 


    Thank you. 


    Elizabeth Rice

  • Profile Image
    Answered on October 11, 2011 at 12:45 PM

    Hi Elizabeth,

    As requested, we have cancelled your Premium JotForm account and you will no longer be billed in the future for this subscription. Your account will be downgraded to a Free account effective 2011-10-23.

    Please let us know if you have any other concerns.