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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't get into my account or reset my password

    Asked by Elizabeth Rice on October 11, 2011 at 12:28 PM

    Hello, 

     

    I am trying to access my account "norcalgmat" with the email elizabeth.rice@kaplan.com and I am unable to do so.  I have tried to reset my password and that is not working either.   I need to cancel my payment/account as I no longer work for the company to which the account was tied.  Can someone please help me with this? 

    My phone number is also 510 282 7820.  I will no longer have access to the email above after friday.  My personal email is rice.elizabeth@gmail.com 

     

    Thank you. 

     

    Elizabeth Rice

    Page URL:
    www.jotform.com/norcalgmat/value

  • Profile Image

    Answered by allanftd on October 11, 2011 at 12:45 PM

    Hi Elizabeth,

    As requested, we have cancelled your Premium JotForm account and you will no longer be billed in the future for this subscription. Your account will be downgraded to a Free account effective 2011-10-23.

    Please let us know if you have any other concerns. 

    Thanks,
    Allan