What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Inquiry in Upgrading Plan

    Asked by jessinovaca on January 21, 2015 at 11:03 AM

    I have a question. I currently have a free account but I went over my limit of 100 submissions. I was wondering if I can upgrade my account to the $10/month plan and cancel it after 2 months and downgrade the same account to the free version without loosing any of my forms? Please advise.


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    JotForm Support

    Answered by Charlie on January 21, 2015 at 11:48 AM


    Yes you can, when you check our pricing page, they are actually subscription plans. Which means, when you choose a monthly plan, you will be charged for a month of service and features. You can then cancel your subscription anytime you like.

    You can upgrade your account by:

    1. Logging in first to your registered account.

    2. Navigate to Account->Billing->Choose a Plan


    When you would like to cancel your subscription, you'll just need to repeat the same steps above and click the "Starter" plan to switch to Free plan. No submissions or data will be lost when you change subscriptions.

    Let us know if you need more information on this.

    Thank you.