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    Can you fix my file?

    Asked by jbtfree on January 21, 2015 at 12:20 PM

    When I try exporting the form from JBT Birthdays, it says the excel file cannot be read. Can you help me?

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    JotForm Support

    Answered by david on January 21, 2015 at 12:48 PM


    I checked to make sure the excel download of your submissions was working and it appears as though it is.  I was able to download and open an Excel copy of your submissions without issue.  If possible try using a different browser to download the file. 

    If that does not work, let us know and we will be happy to have another look.  From what I can tell though, both the download and the file itself both work.