What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Authorize.net payment tool removing 0 from the security code if its a first number

    Asked by djccraig on January 21, 2015 at 12:25 PM

    I received the following complaint from one of our customers:


    I wanted to let you know I had a problem registering for the conference through your form. I've tried several times thinking it was a problem on my end, with my credit card, or the internet connection. I figured out what it was, so I wanted to let you know. When I entered the credit card security code, which began with a zero, it automatically deleted the zero as a non digit, leaving less than three digits. Thought I'd inform you for possible correction of the site capability.


    I can't replicate this error since I don't have a credit card with a security code that begins with zero...

    Can you all look into this?

    Page URL:

  • Profile Image

    Answered by Ben on January 21, 2015 at 01:27 PM

    I have just checked this and I see the issue.

    You can try adding any number with 0 at the start and just entering invalid credit card and the 0 gets removed.

    I will raise this now to our developers for inspection and they will update you through this thread as soon as the issue is resolved.

  • Profile Image

    Answered by djccraig on February 05, 2015 at 06:34 PM

    Any update on this getting fixed?

  • Profile Image
    JotForm Support

    Answered by Charlie on February 05, 2015 at 09:04 PM


    Upon checking the status of the report, unfortunately there's no update yet. But I see that it is already assigned to one of our back end team and it is marked as "Very Important" in our priority level. 

    We'll notify the support team assigned to this regarding your follow-up. We'll let you know immediately when we hear any news.

    I do apologize for the inconvenience that this might have caused you.

    Kind regards.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 15, 2015 at 03:59 AM


    Update: our tests show that this bug no longer exists. If you have any other questions or concerns, let us know.