Conditional auto-responder emails ALL sending instead of field with the highest score

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    carsontate
    Asked on January 21, 2015 at 03:43 PM

    Hello I have been having so much trouble with the email settings of this survey. I previously asked you guys a question about the conditional formatting for emails-I did what he said, but they are ALL sending out, rather than just the one/s with the highest score. I will attach a screen shot of my conditions wizard.

     

    Thank you.

     

     

  • Profile Image
    EltonCris
    Answered on January 21, 2015 at 06:03 PM

    Hi,

    There is indeed a problem with your condition. The field IDs you're using does not help at all. In fact, they will not be replaced with the field values. It would appear as plain text unlike when you use the field variable e.g. {planner}.

    Anyway, try it with the following condition. I have tested this one and it seems to be working just fine.

    First, pick the field you're going to compare (left) and then place the remaining field variables on the right just like the following screenshot.

    Let us know should you have further questions or if this doesn't work.

    Thank you!