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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Item label not showing in safari

    Asked by Hendo07 on January 21, 2015 at 06:29 PM

    Hi there, 

    I have a couple of forms set up on my website. For some reason, one of the item labels (i.e. phone number) is not showing only when I access the forms in safari. Can you help with this?

    You can access the forms at the site below - click book appointment now (top right hand corner). The other form is a quick enquiry, and is in the footer of the website. 

    Thanks for your help!

    Luke

    Page URL:
    http://www.vitalisepsychology.com.au/

    label item label phone number Safari browser
  • Profile Image
    JotForm Support

    Answered by jonathan on January 21, 2015 at 08:26 PM

    Hi Luke,

    You meant this phone label (encircled in screenshot)..

     

     

    I was able to see it on both jotform using Safari browser.

    Perhaps it could be just a browser cache issue. Try clearing your browser's cache also and check again.

    Let us know if issue persist.

    Thanks.

  • Profile Image

    Answered by Hendo07 on January 21, 2015 at 10:11 PM

    Hi there,

    Yes, I was able to get it to work by changing it to a text box, instead of a number field. The reason I used the number field is that it defaults to the numerical pad (i.e. on the keyboard) when accessed from a mobile. Is there anyway to make it still do that when using a text box instead?

    Luke

  • Profile Image
    JotForm Support

    Answered by jonathan on January 22, 2015 at 06:56 AM

    You can use the Input Mask option of a Textbox field so that there is preset input format on the field.

     

    But unfortunately, this will not still trigger the numeric keypad when using mobile browser as the field is still not considered a numerical input.

    Hope this help. Let us know if you need further assistance.

    Thanks.