What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where is JotForm data hosted, e.g. USA, Canada or other countries?

    Asked by Sean McManus  on January 21, 2015 at 06:35 PM


    I am part of a non-profit organization based in Toronto, Canada. We currently use Adobe FormsCentral but the service is being shut down in June. They have suggested a number of survey forms companies including: Formstack, JotForm, SurveyMonkey, and WuFoo.

    One concern we have is data residency. Adobe was hosted in the USA, where is your service hosted?

    Also can you suggest why your service would be better than the other suggested companies?  Our primary use of the forms service is to run parents surveys on our programs, usually a few tiems a year with anywhere from 50 to 200 submissions per survey. Let me know thanks!

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    JotForm Support

    Answered by BDAVID on January 21, 2015 at 09:06 PM

    1) We do store our data on different datacenters in two continents.

    -2 datacenters in US

    -1 datacenter in Germany


    2) Regarding your second question: "why your service would be better than the other suggested companies?

    Jotform has a very powerful cloud of servers whose storage is encrypted. This provides security protection against  malicious attacks like SQL injection and denial of service (DOS) attacks. 

    We provide a very high security level through out our hosting provider's servers for stored data.

    Moreover, all of our SSL certificates support high-grade 256-bit encryption.

    In that sense, JotForm certainly complies with the technical safeguard section of the HIPAA security rule:

    Information systems housing PHI must be protected from intrusion. When information flows over open networks, some form of encryption must be utilized. If closed systems/networks are utilized, existing access controls are considered sufficient and encryption is optional.


    3) Also, let me let you know that:

     a) Form creation is free. You can create unlimited forms.

     b) Free Accounts: only allowed 100 submissions a month

     c) Paid Plans: Vary from 1000 to 100,000 depending on the plan.

     d) Please see: http://www.jotform.com/pricing for the plans and it's feature.


    I invite you to try our form builder, you will notice there are many features you can use, such as payment integrations, form widgets, JotForm apps, our awesome Form Designer feature, and more. You can still enjoy all this even at a free account.

    Here you have  some guides that may be of your interest:

    1) Setting Up Email Notifications

    2) Adding a Form to a Web Page

    Let us know if you have more questions, we will be glad to assist you.


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    Answered by kevin grimes  on February 05, 2015 at 09:13 AM


    I would like to try JotForm as a replacement for Adobe FormsCentral, which I have used to create a form and collect and table responses. Can I upload this form written on the Adobe product into JotForm?


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    Answered by Carina on February 05, 2015 at 11:22 AM

    Hello Kevin

    I moved your question to a new thread as we aim at having one question per thread. 

    Your question will be answered here:


    Let us know if we can assist you further.