how can i remove the captcha from showing up.

  • Employers Benefit Services, Inc.
    Asked on March 24, 2023 at 12:40 AM

    how can i remove the captcha from showing up. I have not selected this form element but still shows up to form fillers to allow submit

  • Buğra JotForm Developer
    Replied on March 24, 2023 at 3:52 AM

    Hi Employers Benefit Services,

    Thanks for reaching out to Jotform Support. Are you referring to the Anti-Spam feature which shows a captcha after clicking on the submit button? Please note that the captcha normally appears when multiple submissions are made from the same device or the same IP in a short period of time. It triggers our phishing detection system. 

    If you can share the form link you’re having issues with, we can whitelist the form so the submitters won’t have to go through the process of filling out the CAPTCHA.

    Keep us updated and let us know if you have any other questions.