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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not sending emails and I can not log in to change email address

    Asked by Rad  on January 22, 2015 at 12:14 PM

    Please help me reset the password for Username SKWGALLEY


    The form works fine but I am not getting any emails from jotform at the original email address I signed up for the account with.  I have tried everything I know of in Outlook to accept emails.  The last emaill I recieved was on 12/31/14.  Not sure if something updated after the new year.



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    Answered by Ben on January 22, 2015 at 03:02 PM

    Unfortunately as the email under the mentioned account is not matching the email you have contacted us over we can not help you get access to it.

    The only way to help you with this would be if we get contacted from the email in the account.

    My suggestion would be to send an email from that email address (not from the one you have just contacted us over) to support@jotform.com in which case we will help you get back to your account.