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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    People is able to submit my form without making an actual payment, why?

    Asked by Anarckey12 on January 22, 2015 at 04:47 PM

    I contacted you guys yesterday because I had several forms not completed that were submitted. Just people in that one day were not able to make payments, I have been told they've tried again using different cards yet I am I'm still not getting their payments but, I am getting payments from others. Is there something to do with the type of card they use that would cause me problems? I know one of them was a Credit Union Bank Card, not sure if that would be the problem or not but, I'm trying to figure this out before more people try to place orders.

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    Answered by raul on January 22, 2015 at 06:25 PM

    Upon checking your form, I noticed that your product list is not required in the form which means that the form can be submitted without making an actual purchase.

    I suggest that you set your product as required to ensure that people are redirected to the PayPal payment gateway when they click on the Submit button.

    Please give a try and let us know if this helps.
    Thank you.