People is able to submit my form without making an actual payment, why?

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    Asked on January 22, 2015 at 04:47 PM

    I contacted you guys yesterday because I had several forms not completed that were submitted. Just people in that one day were not able to make payments, I have been told they've tried again using different cards yet I am I'm still not getting their payments but, I am getting payments from others. Is there something to do with the type of card they use that would cause me problems? I know one of them was a Credit Union Bank Card, not sure if that would be the problem or not but, I'm trying to figure this out before more people try to place orders.

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    Answered on January 22, 2015 at 06:25 PM

    Upon checking your form, I noticed that your product list is not required in the form which means that the form can be submitted without making an actual purchase.

    I suggest that you set your product as required to ensure that people are redirected to the PayPal payment gateway when they click on the Submit button.

    Please give a try and let us know if this helps.
    Thank you.