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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Auto suspended form due to violation of Terms

    Asked by pvsc on January 23, 2015 at 12:33 AM

    Below is the embedded link for the form I have created and every time the link is clicked the message says the form is disabled or un available. 

    <script type="text/javascript" src="//form.jotform.co/jsform/50218239081854"></script>


    Also tried to view in this format and the message is disabled http://form.jotform.co/jsform/50218239081854

    Can you please assist. 

    Thanks in advance.


    Regards Athena 

  • Profile Image
    JotForm Support

    Answered by jonathan on January 23, 2015 at 08:57 AM

    Your account and form was auto suspended by the phishing filter because of the suspected phishing form you have http://www.jotform.co/form/50218239081854


    Creating such form is in violation of JotForm Terms of Use.

    In the Phishing clause...

    Phishing You agree that Company may terminate your JotForm Service immediately If a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately 


    You either delete this form or update it by removing the input that ask for CC names, number, signature before we can reinstate the account.

    You should instead use the official Payment tools available to JotForm as they are more secure.

    Let us know if you need further assistance.



  • Profile Image

    Answered by pvsc on January 23, 2015 at 06:07 PM

    Thank you for your help Jot support. I apologise for the honest mistake. New user and thought you can create your own more suited to the users needs. Can you please reinstate the account.

  • Profile Image

    Answered by pvsc on January 23, 2015 at 07:40 PM

    Hi Jot support can you please enable my account?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 24, 2015 at 12:47 AM

    Hello pvsc,

    Upon checking your account, I found that it is already active and your account is currently in good shape. You seems to have also deleted the suspected form as well. 

    Do try to sign in to your account and get back to us if you have any trouble.

    Thank you!