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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We didnt receive E-Mail / Reservations from our customers

    Asked by Berlintrailer on January 23, 2015 at 07:32 AM

    Hello,

    in the Last Month we didnt receive a lot of reservations from our customers, i testet the Form by myself and everything works ! What can be wrong ?

    Maybe you have any trouble with the servers ?

    Please give me an Info

    Regards

    Dennis

    Page URL:
    www.berlintrailer.de

    reservations receive hello and
  • Profile Image
    JotForm Support

    Answered by Charlie on January 23, 2015 at 10:40 AM

    Hi Dennis,

    I've check your form named Motorradanhänger XL 100Km/h and checked the email notification that you have. And I see the email you are using on that form and in our mail logs it did not show any failed email attempts in our end. I've also checked your email if it's in our bounce list and was not there. You may check in your Submissions page to see if you have submissions that you did not get an email notification. You may also check your form's email history using this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    You may check JotForm's status here: http://jotformstatus.com/.

    I hope this helps.

    Thank you.