What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi I had an email saying that I was over quota and my account would be suspended unless I upgraded.

    Asked by AliveRadio on October 12, 2011 at 04:31 AM

    I have cleared all the form uploads and am now down to zero. will my account still be suspended? it is due to be shut down at 12.00 today

    Many thanks for your swift reply

    Mark

     

    studio@aliveradio.co.uk

    Page URL:
    http://www.aliveradio.co.uk/songform.htm

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    JotForm Support

    Answered by abajan on October 12, 2011 at 04:42 AM

    What was the exact wording of the message? Copy and paste it here.

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    Answered by AliveRadio on October 12, 2011 at 04:45 AM

    Dear AliveRadio,

    You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Free accounts are limited to 100.00 MB of upload space.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=AliveRadio

    Thanks for using JotForm,

    JotForm Team
    http://www.jotform.com/

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    JotForm Support

    Answered by abajan on October 12, 2011 at 04:59 AM

    Since the message refers upload space and you have deleted the uploads (I checked your account and none of your allotted upload space is currently being used) there should be no problem. If the account does become disabled, please notify us in this thread.

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    Answered by AliveRadio on October 12, 2011 at 05:08 AM

    many thanks

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    Answered by AtacanC on October 12, 2011 at 07:01 AM

    You're always welcome. If you have any other concerns or need help with your forms, feel free to ask. Our team would be glad to help you.

    Thanks for using JotForm.

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    Answered by AliveRadio on November 14, 2011 at 05:07 PM

    I am about to be disabled again can you rectify this as I have cleared my space again?

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    Answered by fxr on November 14, 2011 at 07:24 PM

    You account isnt scheduled for a downgrade or to be disabled.

     

    May I ask what your form 'Title Me' (12900924892  ) is for? 

     

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    Answered by AliveRadio on November 16, 2011 at 07:52 AM

    Hello there
    The title me form was a test thats all and can be deleted.
    Many thanks for your quick response

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    JotForm Founder

    Answered by aytekin on November 16, 2011 at 03:32 PM

    To delete a form, select it on your My Forms page and then click on the X (delete) icon. You can also completely delete it by going to your Trash folder and then clicking on "Empty Trash".