What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change the email address that the forms are being sent to?

    Asked by timberwolflake on January 23, 2015 at 11:18 AM

    I'm somewhat new to my job and as of recent the forms have not been coming to my email anymore...just wondering how I can ensure that they come straight to me when they are submitted.

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    JotForm Support

    Answered by david on January 23, 2015 at 12:51 PM


    You can check where a specific email notification is going to in the form builder by clicking on the "Emails" tab.  Here is our guide on altering your notifications:


    If you have any trouble getting your notification set up how you like, let us know and we will be happy to help.

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    Answered by susantabeura on January 23, 2015 at 01:01 PM

    Dear timberwolflake,

    Please consider following instructions given on http://www.jotform.com/help/25-Setting-Up-Email-Notifications page to setup destination/submission/receiver's email address on a form. Also you may consider checking http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address to findout how to prevent email bouncing issues.

    Hope it helps. Let us know if you need further help/guidance. We will be happy to help you.

    Thank you.