What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving Email Notifications

    Asked by zipprepress on January 23, 2015 at 08:06 PM
    I AM STILL NOT GETTING EMAIL NOTIFICATIONS. You fixed it for a day. Your last email said you were having server problems. How long will this go on and on sand on.
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    Answered by Shadae on January 24, 2015 at 08:09 AM

    Hi zipprepress,

    I do apologize for the issue that you are experiencing with your email notifications.

    After checking your email logs, I am seeing that the notifications have been successfully sent to your from our system.

    Please check your Spam/Bulk/Junk folder to see if the emails have be routed there.

    Thank you.

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    Answered by zipprepress on January 26, 2015 at 09:20 AM

    Well I know when I am receiving and not receiving jot forms to all recipients. It has been awhile since we have received trouble-free service from jot form. Last I heard it was a server problem of yours, or maybe, that you have cancelled the wrong account, or maybe i have the wrong account. There have been several answers to my issue, but none of them seem to fix it.  so while i don't have a spam folder for obvious reasons, there is no place for the notifications to go. if my customer service department does not get them, they don't really help us much. fix this once and for all please.

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    JotForm Support

    Answered by david on January 26, 2015 at 11:48 AM


    I checked the settings for your notifications and they do appear to be correct.  I also checked our logs for your form and as my colleague stated, the notifications are being successfully sent.  They may be being filtered but if you do not have a spam/junk mail folder to check, I would recommend changing the sender address to "noreply@formresponse.com" rather than the default of "noreply@jotform.com".  This usually allows for filtered notifications to be received once again.

    I am very sorry for the trouble this has caused you, as far as I can tell though, your notifications should be coming through normally now.