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  • Profile Image

    My Registration form I created is not being emailed to me

    Asked by kiteparty on January 24, 2015 at 12:26 AM

    I have a registration form and a contact form that isn't being emailed to me. Can you please help me resolve this issue. Thank you.

    Page URL:
    www.kiteparty.com

    registration form contact form
  • Profile Image
    JotForm Support

    Answered by Welvin on January 24, 2015 at 01:57 PM

    Hi,

    You are currently using your email address as the Sender Email of the notification email. I think the settings don't work because your email server doesn't allow this type of configuration. Note that this method is using SMTP details from your hosting provider upon adding it through verification method.

    To fix that, I would suggest using Mandrill's SMTP or Manually configure the SMTP. Please follow either of the following guides:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

     

    You can also use noreply@jotform.com or noreply@formresponse.com from the dropdown options.

    Let us know if you need further assistance about this matter.

    Thanks