What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there an issue with FireFox?

    Asked by pmondoux on October 12, 2011 at 08:12 AM

    I have people telling me that they can't enter their phone number using firefox. I have the field set to none for verification. It works fine using IE

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    JotForm Support

    Answered by mliz on October 12, 2011 at 08:25 AM

    Can you send us the version of firefox browser used when the problem occurs as well as the url of the page where the form is added. I tested it using the direct url of the form with firefox 3.6 I was able to enter the phone number without any errors.

    We'll await for your response.


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    JotForm Support

    Answered by idarktech on October 12, 2011 at 08:31 AM

    I have tested your form and I was able to submit my test entry. I use firefox 7 and eveything runs smoothly, as what Mliz requested could you provide us the details? Also if you don't mind, could you try it your self and post here how it goes? We will wait for your response. Thank you


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    Answered by pmondoux on October 12, 2011 at 04:13 PM

    I have Firefox 7.0.1 on Windows 7 x64 and seems to work also.
    I am trying to find out what version the users are running.
    Maybe they have an old version