What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Oops! Errors have occurred and the system cannot continue. Use getErrors() for details.

    Asked by mdsullivan on January 24, 2015 at 09:30 AM

    I am getting an error when I try to submit the payment.

    Page URL:

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    JotForm Support

    Answered by Jan on January 24, 2015 at 05:30 PM

    Hi there,

    It is possible that the error message is associated with the payment integration that you're using which is Authorize.net. Can you please try yo remove the payment integration.

    1. Remove the payment integration.

    2. Log out from JotForm.

    3. Close and reopen the browser.

    4. Log in to JotForm.

    5. Add the payment integration back.


    I will now clear your form cache.

    Hope it works. Thank you.