What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I change my account email address?

    Asked by sproggy on January 24, 2015 at 04:13 PM

    I keep changing my email address on my forms in the 'reply to and recipient' settings, but when I click 'test' jot form insists on sending them to my old email address! (It says 'default email').

    (Which no longer exists).

    I presume this is the email I must have registered with, but I can't find my account anywhere to change it?

    Please let me know how to change my default email address as my original one no longer exists!

    Thank you,


  • Profile Image
    JotForm Support

    Answered by jonathan on January 24, 2015 at 08:49 PM

    Hi Alison,

    The Test Email button in the Notification email will only ALWAYS send the test message to your JotForm account email 

    In actual form submission, the Notification email is being sent to the email address stated in the Recipient Email box.


    Review also the user guide: -Finding-out-E-mail-Address-used-for-submission-notifications

    Hope this help. Let us know if there is more we can assist you with.


  • Profile Image
    JotForm Support

    Answered by jonathan on January 24, 2015 at 08:53 PM

    Sorry I missed to answer the 1st question.

    You can change your JotForm account email in your My Accounts Profile page