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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to delete duplicate notification email?

    Asked by wnachenb on January 25, 2015 at 07:25 PM

    When people click submit on my form, I receive two copies of the email. One a generic very simple form and the other a fancier form that I created.

    I get a submission email called "order form"  and I get a submission email called "Jotform" New Submission: 2015 Card Order

    I don't know where to go on the Jotform site when editing my form to see what the action is of the submit button, but I am getting duplicate emails

    Page URL:
    http://www.mahjonggfunla.com/mahjonggfunla/card.html

    Screenshot
    notification email duplicate notifier
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    JotForm Support

    Answered by Welvin on January 26, 2015 at 04:42 AM

    Hi,

    You have a duplicate notification email. You can delete the duplicate by following this guide: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    Thanks