Payment for account upgrade (made 3 days ago) was not received!

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    Asked on October 12, 2011 at 12:38 PM

    Hi there,


    I have processed payment for JotForm premium monthly for annazelenskaya on October 11th, but today I received a message requesting to pay again. Please help me solve this issue urgently - it says my form will be disabled tomorrow! If you need any additional info, let me know.

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    Answered on October 12, 2011 at 01:38 PM

    Hi annazeleneskaya,

    Thanks for posting your concern. In order for us to assist you further, may we ask if you paid through Paypal or a credit card (via Plimus). Also provide the order reference # so that we can locate and verify your payment more quickly.

    We'll await your response.