What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment for account upgrade (made 3 days ago) was not received!

    Asked by annazelenskaya on October 12, 2011 at 12:38 PM

    Hi there,


    I have processed payment for JotForm premium monthly for annazelenskaya on October 11th, but today I received a message requesting to pay again. Please help me solve this issue urgently - it says my form will be disabled tomorrow! If you need any additional info, let me know.

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    Answered by allanftd on October 12, 2011 at 01:38 PM

    Hi annazeleneskaya,

    Thanks for posting your concern. In order for us to assist you further, may we ask if you paid through Paypal or a credit card (via Plimus). Also provide the order reference # so that we can locate and verify your payment more quickly.

    We'll await your response.