What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Uncaught TypeError: Cannot Read Property 'getMsg' Of Undefined - Form Cannot Be Submitted

    Asked by fabglobal on January 26, 2015 at 08:09 AM


    My form doesn't want to submit anymore. It used to work fine until now.

    See screenshot for error msg in console. Any thoughts on this?

    Thank in advance!

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    Answered by Sean on January 26, 2015 at 11:22 AM

    Hi fabglobal,

    Sorry about the inconvenience this might be causing you at this time. I cloned your form and I was able to replicate the issue you are now experiencing. 

    It appears that there might be some glitch with your form. I am currently opening a ticket so our development team can take a look at it for you. As soon as your form as been analyzed, they will update you via this thread if the issue was resolved. We will be in touch.


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    Answered by fabglobal on January 27, 2015 at 05:15 AM

    Many thanks!

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    JotForm Support

    Answered by ashwin_d on January 27, 2015 at 08:29 AM

    Hello fabglobal,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!