How can we avoid asking for one-time verification codes for multiple user logins?

  • rhardekopf
    Asked on March 31, 2023 at 3:03 PM

    We are having a hard time with getting kicked out of Jotform when there are too many people on our team logged in as well as always having to receive a one-time code when logging in. Is there a planthat avoids us having these issues?

  • Joram_Perucho Jotform Support
    Replied on March 31, 2023 at 8:57 PM

    Hi Rebecca,

    Thanks for reaching out to Jotform Support. Unfortunately, The authentication code will be sent when you try to log in to your account from a different device to prevent sharing of accounts between multiple people. Please note that sharing of accounts is strictly prohibited on Jotform as it violates our terms of use.

    If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes.

    Let us know if you have any other questions.