What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Adding and editing users

    Asked by Deanna Migdal   on January 26, 2015 at 01:07 PM


    I am trying to review our profile on Jotform. and we have a change in personnel and I no longer receiving reports.

    the system did not recognized any of our staff.


    Please advise.



    Deanna Migdal


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    JotForm Support

    Answered by david on January 26, 2015 at 02:32 PM


    I checked for accounts associated with your email address and was unable to find any.  I was able to find a couple accounts associated with your IP address though.  The usernames are:

    naamatusa and jwsinger711

    The account "naamatusa" is an upgrade "Premium" account.

    If these aren't the accounts you were looking for, let us know one of the forms from the account and we will be happy to help you find which account is associated with.