Unable to delete/purge my form

  • Ray Chen
    Asked on April 1, 2023 at 12:04 PM

    I am using the free version
    When I click PURGE, it placed the forms back into All Tables
    So it does not lower the number of Active forms

  • Angeli JotForm Support
    Replied on April 1, 2023 at 3:47 PM

    Hi Ray,

    Thanks for reaching out to Jotform Support. I checked your Trash folder and there's no form in it. I've cleared your form caches. Can you give it another try and delete the form? If you're still having the same problem, it would also help us to understand what’s happening if you could take a short recording of it. You can use any free screencast app like Loom and send the link to us.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.