Missing the Skip Create an account button on mobile

  • Naismith_Julie
    Asked on April 1, 2023 at 5:36 PM

    And on the other issue, the dismiss button (on creating an account) doesn't seem to be there on mobile view.


    1680385204 6428a4b402623  Screenshot 10

  • Abdul JotForm Support
    Replied on April 1, 2023 at 5:55 PM

    Hi Julie,

    Thanks for reaching out to Jotform Support. I have cloned your form and tested it on my mobile browser, while non logged in, and I could see the Skip Create an Account button as explained below:

    1680385765 6428a6e569898  Screenshot 10

    Please allow me to make a test submission on your form to confirm you how it works on my end. Also, could you, please, test it on another browser or device and let us know the result? In case you still have the same issue on another up-to-date browser and device, please provide us with the below details:

    • The browser name and version.
    • The device model, and its OS version.

    Once we hear back from you, we'll be able to move forward with a solution.

  • Naismith_Julie
    Replied on April 4, 2023 at 8:15 AM

    Hi there! Thanks for getting back to me.

    I wonder if it is a phone issue. I'm on an iPhone 12 Mini, running the latest IOS.

  • Tehniat_S
    Replied on April 4, 2023 at 8:27 AM

    Hello Naismith_Julie,

    Thanks for reaching out to Jotform Support. You can use custom CSS to change the font size. 

    You may inject the custom CSS code below into your form to enlarge it and then you can see the skip button.

    a.m1ba {

      font-size: 30px;

    }

    Let us know should you have more questions.