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    Missing columns in downloaded Excel file

    Asked by VailClub50 on January 26, 2015 at 07:42 PM

    Every month, I download the Submissions for one of our forms to Excel, then create a report.  Normally, the downloaded Excel file has columns A through BA.  Today, the downloaded Excel file only has columns A through AA, meaning about half the data is missing.

    I looked through the Submissions settings (gear icon) for the form, and all the desired fields are checked.  I can see all the desired fields in the Submissions data that's displayed on my screen.

    Any idea why some fields aren't in the Excel file?

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    JotForm Support

    Answered by Charlie on January 26, 2015 at 11:17 PM


    For testing purposes, I've checked your form and downloaded an excel format of the submissions. The last column is "Payment with Paypal or Credit Card: Payer Address" which is actually the last part of the form field "Payment with Paypal or Credit Card", so I'm assuming the the first field up to the last field are captured?

    It seems that everything on the form field is fetched and in the excel spreadsheet. Can you please check if the information are all in there?

    The columns might have been adjusted when you edited your form. We'll wait for your response.

    Thank you.