What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Quota Reached Even Though Submission Limit Has Still Space On It?

    Asked by FineBrosNewTalent on January 26, 2015 at 09:16 PM

    Hello,

    My account recently reached over 102 submissions but according to the screenshot attached I still have 8 submissions available. I am still receiving the over quota error. Please let me know if I follow any of the other social media tasks such as "following jot form on Facebook" will actually allow for more submissions or if this is just for more storage space. 

     

    Thanks!

     

    Julie 

    Screenshot
    Submissions JotForm uploads storage space
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    JotForm Support

    Answered by Charlie on January 26, 2015 at 11:44 PM

    Hi,

    It seems that there's a problem with the quota counters. I assume that you got your extra 10 submissions in your limit using this link: http://www.jotform.com/myaccount/getMore.

    I'll escalate this to our developers and see if they can find where the problem may be and fix it as soon as possible. We'll update you immediately when we hear any news. For the meantime, I've adjusted your quota to 98 to give accessibility to your form.

    Kind regards.