Quota Reached Even Though Submission Limit Has Still Space On It?

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    Asked on January 26, 2015 at 09:16 PM


    My account recently reached over 102 submissions but according to the screenshot attached I still have 8 submissions available. I am still receiving the over quota error. Please let me know if I follow any of the other social media tasks such as "following jot form on Facebook" will actually allow for more submissions or if this is just for more storage space. 





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    Answered on January 26, 2015 at 11:44 PM


    It seems that there's a problem with the quota counters. I assume that you got your extra 10 submissions in your limit using this link: http://www.jotform.com/myaccount/getMore.

    I'll escalate this to our developers and see if they can find where the problem may be and fix it as soon as possible. We'll update you immediately when we hear any news. For the meantime, I've adjusted your quota to 98 to give accessibility to your form.

    Kind regards.