What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am unable to log onto my account

    Asked by Hope Fredrickson on January 27, 2015 at 02:06 PM

    My web master can log on to my account, but I am not able to log on from my computer.  Also, I have not been receiving all of the forms via email., so I have to contact my web master, so she an see if they have been received, and then forward them to me.  No consistency with this.. sometimes they show up, sometimes they don't.



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    JotForm Support

    Answered by jonathan on January 27, 2015 at 04:02 PM

    I checked your jotform account/username kypovan 

    but I did not find any issue with it. It is currently Active and in good standing.

    Can you please provide us more details why you cannot login?

    Was there any error messages during login? Make sure you are providing the correct login password.

    If you have forgotten the password, you can also reset it using the 'Forgot Password' link in the login page at https://www.jotform.com/login



    Please inform us if there are still issue.