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    Using conditions to display and hide custom messages based on selection in specific field but all messages are showing sometimes without conditions.

    Asked by IndySOW on January 27, 2015 at 02:33 PM

    We are generating emails messages for our online donors based on their selection. i.e. We have a custom message for if someone chooses "friend," "family member," "coworker," etc. These messages are supposed to display or hide based on users' selections, however ALL messages are displaying sometimes (often the first time a user loads the page with the form embedded). What can I do to stop that?


    Thank you!



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    JotForm Support Manager

    Answered by Jeanette on January 27, 2015 at 04:15 PM

    The form works OK on its standalone version which hosted in our servers.

    However, viewing your screenshot, it looks like that problem occurs while embedded on your page because the form's script embed code is in conflict other JS libraries (jquery.

    So I would recommend you to replace the current embed code:

    <script src="http://form.jotformpro.com/jsform/50135030447948" type="text/JavaScript">script>

    And replace it with the iFrame Code

    If the problem persists, let us know.