What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I was told I must upgrade because of SSL submissions. It was a mistake!

    Asked by delisa on January 27, 2015 at 03:04 PM

    I was experimenting with my jotform forms and discovered the SSL option. 

    I chose that without realizing there was a limit of 10 for the free account, AND I have no need for the SSL option.

    I changed it to the regular form -- removing the SSL option -- but not until after I found out I was over quota.

    Now I'm receiving emails saying I must upgrade or my account will be shut down tomorrow at noon.


    I have no need for the upgrade at this point. If in the future I need to be able to accept more submissions, I will be happy to upgrade.  But at this point I don't.


    Can you stop my account from being closed and let me continue with the free version?


    Delisa Renideo


  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 27, 2015 at 04:39 PM

    Hello Delisa, I have reset the SSL counter. Keep enjoying your free account for all the time you need it!