What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My payment is not followed up with additional service as promised.

    Asked by slbwelfare on January 28, 2015 at 03:09 AM

    Have upgraded to premium on slbwelfare, from my account rryland@slb.com ( paypal ) 


    Still no upgrade?

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 28, 2015 at 09:08 AM

    Some problem happened during the upgrade. It must be a problem on our end. Sorry about that:

    SCHLUMBERGER STAVANGER SPORTS & SOCIAL CLUB just signed up for a subscription to JotForm premium monthly.



    rryland@slb.com's first subscription payment, for $9,95 USD has already been sent to your PayPal account.





    Subscription Details




    Date of sign up:  Jan 26, 2015


    Subscription Name:  JotForm premium monthly


    Subscription Number:  S-39E34763CC195690Y



    Custom Number:  undefined-monthly


    I have now upgraded your account manually.