Our filter block Jotform

  • Profile Image
    raoulciappelloni
    Asked on October 13, 2011 at 05:12 AM

    Dear Sirs,

    our spam filter block message from Jotform.

    The cause is that the sender system change frequently, so the e-mail addresses of messages is often different. Probably these changes have misled our filter.

    There is a solution for this problem?

    Thanks a lot for your help and compliments for jotform

    raoul

    (raoul@ciappelloni.it)

  • Profile Image
    AtacanC
    Answered on October 13, 2011 at 05:36 AM

    Hi raoulciappelloni,

    We apologize for your inconvenience. To receive your submission notifications, you have to change sender email to "noreply@jotform.com". After the DDoS attack our ips have been changed. Please add noreply@jotform.com and the ip addresses below to your whitelist.

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251
    If you still experience the same problem, please let us know. Thanks for your understanding and enjoy using JotForm.