Our filter block Jotform

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    Asked on October 13, 2011 at 05:12 AM

    Dear Sirs,

    our spam filter block message from Jotform.

    The cause is that the sender system change frequently, so the e-mail addresses of messages is often different. Probably these changes have misled our filter.

    There is a solution for this problem?

    Thanks a lot for your help and compliments for jotform



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    Answered on October 13, 2011 at 05:36 AM

    Hi raoulciappelloni,

    We apologize for your inconvenience. To receive your submission notifications, you have to change sender email to "noreply@jotform.com". After the DDoS attack our ips have been changed. Please add noreply@jotform.com and the ip addresses below to your whitelist.
    If you still experience the same problem, please let us know. Thanks for your understanding and enjoy using JotForm.