What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our filter block Jotform

    Asked by raoulciappelloni on October 13, 2011 at 05:12 AM

    Dear Sirs,

    our spam filter block message from Jotform.

    The cause is that the sender system change frequently, so the e-mail addresses of messages is often different. Probably these changes have misled our filter.

    There is a solution for this problem?

    Thanks a lot for your help and compliments for jotform

    raoul

    (raoul@ciappelloni.it)

  • Profile Image

    Answered by AtacanC on October 13, 2011 at 05:36 AM

    Hi raoulciappelloni,

    We apologize for your inconvenience. To receive your submission notifications, you have to change sender email to "noreply@jotform.com". After the DDoS attack our ips have been changed. Please add noreply@jotform.com and the ip addresses below to your whitelist.

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251
    If you still experience the same problem, please let us know. Thanks for your understanding and enjoy using JotForm.