What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cancel my subscription

    Asked by maisonlondres on October 13, 2011 at 05:33 AM


    I want to cancel my subscription but I am redirected to a Plimus page and they ask for login that i have never had

    I don't understand why I have never received the login and password .

    Please help me to sort this out


    Kind regards





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    JotForm Support

    Answered by idarktech on October 13, 2011 at 06:09 AM

    Hi Maisonlondres,

     To downgrade your account please login to JotForm then click on Account Settings from the bottom of the page. The Account Settings will show you a 'Cancel' button click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm. If you forgot the password you may visit the link below and enter the email address used upon sign up.

    Your account will stay Premium until the time you have paid for expires
    Let us know if you get problems with the cancellation process.

    Thanks for using JotForm.



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    JotForm Support

    Answered by NeilVicente on October 13, 2011 at 10:09 AM


    We are using a third party service to process payments made to JotForm. This is so the whole JotForm team can concentrate on providing quality service as well as continuously improving the JotForm system by adding new features, fixing bugs and the likes.

    We do not do it on purpose so customers cannot cancel subscription. In fact, most of our customers freely switch from free to paid and vice versa.

    Thank you for your understanding.