account suspended in error, with no email notification by JotForm???

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    Asked on August 16, 2010 at 07:25 PM

    Minutes ago, my business partner discovered that her site can no longer communicate with her clients, based on her account being suspended by JotForm.

    She fell in love with the ease and simplicity of JotForm - and used it for almost all of the forms on her extensive site. As of today, this means her site cannot recieve any communication from clients.

    We aren't certain how much has been lost at this point, but her last successful login to JotForm was 5 days ago. An attempt to log in today gave an error message that the account had been suspended for "suspected phishing".


    No email was sent to her, so that we could address what appears to be an error on the part of JotForm. An account suspened in error is one thing.

    I cannot begin to explain the frustration at not being emailed when the account was suspended.

    (and based on the fact that we discovered this minutes ago, and this forum appears to be the only way to communicate with JotForm, I'm sure that my words here are red-hot)


    Please address this issue immediately. It appears at this time that her use of JotForm for a business site was a major mistake.


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    Answered on August 18, 2010 at 07:50 AM

    Hello chris78,

    Can you please send the username of your business partner so we can check her forms and unsuspend her forms immediately.

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    Answered on August 19, 2010 at 11:22 PM

    We did get this resolved, after the fact. Thanks seyhuns.

    The idea that every form on the site was disabled without even an email notice, really got me thinking about the difference between a system (software, hardware, or rules), and a business (people who want to make something and get money).


    I should point out that we were using the "Free" Jotform to try it out. And as free users, when a piece of "intelligent" software made the guess that these forms were "phishing" - this "intelligent" software trashed our account without a human being involved. A "system" made the decision to suspend our account, not a person. Out of naive excitement, we had reorganized our site around this system.

    But, no money was involved between us and JotForm, so were we asking to deal with a business? With anyone who cared?


    Maybe when you use a system, without paying human beings to do anything, you should expect nothing better than to be kicked around by a machine.


    Hopefully, a paid account would involve people, and this sort of catastophe would not be possible.